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SHIPPING

SHIPPING POLICY

We are based in North West London and will only be able to deliver within London.

There are no fixed delivery times and we would like to tailor our service as much as possible for each client, so we will work with you to figure out the most appropriate delivery time and frequency of deliveries.

We do not use a courier service. We deliver ourselves to guarantee a perfect delivery every time.

Ice is delivered in polystyrene boxes. 

REFUND POLICY

We create bespoke ice products and, therefore, cannot offer any refunds. Please rest assured that we will make sure you are more than happy with our products and service before we agree to any orders and we will go to every length to make sure it stays that way.

 

We only sell the highest quality ice products and our quality assurance is second to none. As every contract is bespoke, any issues will be resolved directly with the founders of Esteem London.

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